Step 1 of 4 — Customer Success
Survey Responses
Paste raw NPS survey responses and get a structured analysis with action items. The demo is pre-loaded with a Apex Growth Co. scenario — click the button to see it in action.
Raw NPS Survey Responses
Step 2 of 4
Sentiment & NPS Analysis
AI scored and categorized all responses by sentiment, theme, and risk level
Analysis Scores
Calculating...
Key Signals Detected
✓ NPS +64 (benchmark +32)✓73% Promoters🔴 Harborview — immediate action⚠ Onboarding pattern emerging
Quick Metrics
NPS Score
+64
Promoters
73%
At-Risk
1 account
Step 3 of 4
Analysis Brief
Structured findings with sentiment themes, at-risk flags, and prioritized action items
Key Outputs
Theme 1 — Responsiveness (Positive)
Mentioned in 6 of 11 responses. Strongest driver of promoter scores. Protect and amplify this — it's your top differentiator.
Theme 2 — Onboarding Clarity (Neutral/Negative)
Mentioned in 3 of 11 responses (Harborview, Webster, passives). First-week experience is inconsistent. Fix: Standardize intake + kickoff process.
At-Risk: Harborview (Score: 5)
Delayed kickoff, communication gaps, behind schedule. CEO-level check-in required this week. Risk: Churn + negative reference.
AI Draft Output
Step 4 of 4 — Results
Summary & Impact
Here is the time recovered and the business impact of running this tool at scale.
Outcome
✓ NPS Analysis Complete — 3 Hours Saved
A structured NPS analysis with sentiment themes, at-risk flags, and a prioritized action brief — from 11 raw responses in under 90 seconds.
Responses Analyzed
11
At-Risk Flagged
1
Time Saved
3 hrs
This took under 2 minutes. Manually, it would take hours. Ready to deploy this inside your organization?
Book 30 Minutes with Farid →